FAQ

Where are you located?

610 W. Lionshead Circle, Vail, CO, within Lionshead village pedestrian mall.

Where should I park?

The Lionshead Parking Garage is the nearest public parking and is free for the first 2 hours or after 3pm.

What are your hours of operation?

We are open: Sunday-Thursday 8am-7pm 

Friday-Saturday   8am-7pm

What if we take a day off from skiing? Do we have to pay for the day we take off?

As long as you store your equipment with us at our shop during the days that you are not skiing, we will not charge you for those days. If we do not have the equipment in our possession, you will be charged for the day.

Are helmets included with the rental?

No, helmet rentals are an additional $8.50 per day.

Do you provide overnight storage?

Yes, complimentary with your rental. However since Covid we are not able  to store ski boots. We have to maintain 15 or less people in the store. Skis are fine to store, just drop them outside the shop when done skiing and we will take  care of the rest. We will have them outside ready for pick up in the morning.

Do you rent goggles/gloves/outerwear?

We are able to rent snow-pants and snow-jackets, but can not rent goggles or gloves because they are too easily damaged.

When is the best time to pick up equipment?

Any time in the morning and midday, between the hours of 3pm to 5pm we have a lot of people returning their equipment so its hard to fit people for rentals at that time frame. We are able to give a much better customer service experience after 5pm.

Can I exchange my skis throughout my trip?

As often as you like. Not in love with your pair of skis, or just curious about the other fish in the sea? Don’t hesitate and come swap them out!

When should I expect a reservation confirmation email?

An email confirming your ski rental reservation should be expected between 12-48 hours.

Your prices seem low, is this a mistake?

Fortunately for you, no! Because we are not a corporate chain we are able to set our prices at a low and fair rate, because we are a ski shop for the people.

Do you sell lift tickets?

Nope. You’ll have to take a short trip from our shop down to the ticket office, located at the base area underneath Garfinkel’s bar and grill.

My feet hurt.

 

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8am to 7pm 970.476.5799 610 West Lionshead Circle Vail, CO 81657

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